Last updated: October 16, 2026
This Privacy Policy explains how Southern Style SoftWash handles information collected through southernstylesoftwash.com and in connection with customer inquiries and exterior cleaning services.
Information we collect
When you request an estimate or contact us, we collect the information you provide, such as your name, email address, phone number, property address, requested services, and message. We also keep information related to estimates, appointments, services, invoices, and our communications with you. Please do not submit payment card numbers, bank account details, or other sensitive financial information through our website contact form.
Our website and the providers that support it may receive technical information such as your IP address, browser and device information, pages visited, referral source, and interactions with website features. Cookies and similar technologies may be used for website operation, security, analytics, and embedded features. See our Cookie Policy.
How we use information
We use information to respond to inquiries, prepare estimates, schedule and provide services, send appointment and service reminders, maintain customer and billing records, request feedback, and improve our website and customer experience. We also use relevant information to protect the website, troubleshoot problems, and meet applicable legal obligations.
Service providers and disclosures
We do not sell or rent customer contact information or give customer lists to other companies for their own marketing. We use service providers to help operate our business. These include website hosting and form services, The Customer Factor for customer management, QUO for communications, Zapier for connecting business systems, and QuickBooks for invoicing and payment links. Information needed to provide these functions may be processed by those providers.
Website features such as Google reCAPTCHA, address assistance, maps, and embedded reviews may communicate with their respective providers when you use or load those features. Those providers may process technical information under their own privacy policies. We may also disclose information when required by law or when reasonably necessary to address fraud, security issues, or legal claims.
Payments
We do not accept payments directly through this website. Customers pay through a QuickBooks payment link or by check. Information entered on a QuickBooks payment page is handled by QuickBooks and its payment providers under their applicable terms and privacy policies. We maintain invoice and payment records for business and accounting purposes.
Calls, texts, and emails
We use the contact details you provide to communicate about your inquiry and services. Depending on your relationship with us and applicable permissions, communications may include estimates, scheduling updates, reminders, follow-ups, and review requests. You can ask us to stop optional communications at any time. To stop text messages, reply STOP; for assistance, contact us using the details below. Message frequency varies, and message and data rates may apply. This policy itself does not provide consent to receive marketing calls or texts.
Retention, security, and your choices
Retention depends on the type of information and the reason it is held, including customer service, accounting, tax, and legal needs. No website, electronic transmission, or storage system can be guaranteed completely secure.
Contact us to ask about information you have provided, request a correction or deletion, or update your communication preferences. We may need to verify your identity, and some records may need to be retained for legal, accounting, or other legitimate business purposes. Any privacy rights available under applicable law remain unaffected.
Other websites and policy updates
Links to other websites are subject to those sites’ privacy practices. We may update this policy as our practices change; the date above identifies the latest update.
Contact us
For questions, contact Southern Style SoftWash at service@southernstylesoftwash.com or (843) 547-1955.